Job Duties
The Dealer Program Manager will oversee development, organization and implementation of all value-add programs implemented for customer retention and growth. The Program manager will work closely with the Sales and Marketing teams to ensure full adoption and value are extracted and all strategic initiatives are implemented in terms of Dealer Programs, Demand Reduction Programs, National Account Programs and Financing Programs (amongst others). This position works closely with Johnston Supply ABQ Group customers and our internal teams and will be accountable for the success of these programs.
Job Responsibilities of a Dealer Program Manager
The key responsibilities of this role are to access manufacturer dealer programs, demand reduction programs, financing and other contractor support programs. To assess current contractor opportunities and work with sales management to strategically deliver and drive growth and ROI for Johnstone ABQ Group through the implementation and utilization of these programs.
Position Responsibilities
Manage and oversee all Dealer Programs
Accountable for results of Programs. KPI’s include customer count, concentration, wallet share, customer retention and program expansion, amongst others
Interact with management on the strategy, design and implementation of programs
Be the go-to resource for all internal and external customers in identifying and addressing issues and opportunities regarding all support/growth programs
Be a champion for Dealer Programs and advocate for best practices
Advocate for data-driven decisions, and back up your recommendations with reports and data analysis
Manage and optimize the Dealer Program experience
Work with Corporate Office on any National related/required Programs and understand strategy to customize and implement for Johnstone ABQ Group
Work closely with Marketing to ensure clear, repetitive and measurable communication to all internal/external stakeholders
Key Skills Of a Dealer Program Manager
The Program Manager must be thorough with understanding how contractors go to market and how added value Programs assist them in improving and increasing their business. Must possess a customer success approach and want to have an impact with our contractor base.
In addition, the following skill sets will be valued in assessing candidates for this role:
Excellent verbal and written communication skills
Process and customer focused with a goal of revenue growth
Customer acquisition experience
Customer success experience
Desire to assist customers to maximize their utilization of programs that will aid them in their growth journey and increase loyalty to Johnstone ABQ Group
Valid driver’s license with the ability to travel in all geographies that our Branches/Contractors are located
Excellent working knowledge in relation to marketing and selling strategies
Experience with Voice of the Customer and collaborating with internal customers to achieve customers’ needs and business deliverables
Expert analysis and organizational skills
Excellent training skills
Minimum Requirements
Bachelor’s degree in a relevant field. At least 3 years of experience in a Marketing or Sales support function
Have a passion for customer success
Excellent time management skills
Desire to be a self-starter by taking the initiative to get stuff done.
Eager to stay up to date with the industry and welcome the chance to learn something new.
Comfortable with a team-based work structure; thrives in a flexible atmosphere and can easily adapt to changing situations.
Contractor experience, either inside in a sales, marketing or customer service role, or as a vendor to contractors (wholesale, manufacturer, rep agency etc)
About Us
Johnstone Supply was most recently recognized by the Albuquerque Journal as a top workplace in the last 3 years. Founded in 1979 as a single location, the Johnstone Supply Group has grown to 7 branches in the state of New Mexico & Arizona. With a proven track record of innovation and growth, Johnstone Supply is a leading HVAC/R wholesale distributor of residential and commercial equipment, parts, and supplies. We are proud to be a New Mexico small business with large corporate resources; offering best-in-class benefits, competitive pay, and a fun, fast-paced work environment. Johnstone Supply strives to provide solutions that enable success. We pride ourselves on 4 core values - Driven, Creative, Accountable, and Servant.
We Have a Robust Benefits Package Including
• We offer a variety of options for medical coverage so you can pick the plan that works best for you!
• Dental
• Vision
• 401k- after 1 year of employment, we offer a 3% non-elective contribution with immediate vesting.
• 3 weeks paid PTO within the first year of employment!
• Paid holidays (including half-day New Year's Eve and Christmas Eve)
• HSA options
• Life insurance
• Long-term disability insurance
• AD&D Insurance
